How can we help?

Our delivery times are specified in the product. They depend on the product type, the sales type and how far you live from our closest warehouse.
The product in your cart with the longest delivery time decides the delivery time of your order.

Our payment methods differ by country. You can see the offered methods in the checkout.

The order will be automatically cancelled if, within 10 days, it has not been paid for. You can also leave a comment in the control centre to request cancellation. Conditions for cancelling an order during production: -You can cancel your order as long as the production is not finished. -If the profiles in your order have not been cut. (Please note that cuts are made at the request of each customer).

At the moment we offer a pickup option for Germany and Spain. When you want to pick up your order, you can just chose the pickup option at the shipping section of the checkout.

The best way to contact us is in the control centre of your order or by email. We do not communicate by phone. It is therefore useless to try to reach us by phone either in Germany or at one of our partners.

It can take several days to update the tracking. If after 3 or 4 working days you do not see any changes, send us a message in the control centre of the order concerned to inform us.

When your order is shipped, you will receive a notification in the control centre. Approximately 12 hours after this notification, you will receive the information for tracking your package.

Yes for this just inform us in the control centre and we will give you the procedure.
Please note: Adding products is only possible if your order is in production.

You can download it from the control centre of the relevant order.

The tolerance when cutting is 0.30 mm.

Yes you can order bars up to 6m. However, the shipping costs are very high. For all requests for lengths longer than 1980 mm, please contact us in the control centre.

No we do not have V-Slot profiles at the moment

No, we don't offer color anodized profiles.

Write to us in the control centre of the order concerned, detailing the products concerned and the quantities, and take photos of the damage (they will be requested).

Motedis fully automates the purchasing process in our online customer interface and we remove unnecessary services to offer you very competitive prices for small and large orders. In this way, industry standard products are available to anyone who can deal with a robot of a few words. Our customers don't need help with the application of the products, as they already know exactly what they need and how to use it to bring their ideas to life.

The Babble Factor measures how much communication is needed for your orders compared to other buyers. It looks at:

Messages per Order: Messages for errors from our side (f.e. missing parts) are excluded.
Order Value: How much you spend per order.

- A high Babble Factor means you send more messages per € spent than the average buyer. More messages mean higher costs, making the process less efficient.
- A low Babble Factor means you complete orders with fewer messages, helping to streamline orders and control costs.

Pizu is a kind of tax for pickers. This "tax" is only counted if you take a unit of the product.